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Terms and conditions

Any user that enters or uses the site and its commerce services (onwards referred to as “visitor”, “user” or “customer”) is assumed to consent and accept completely he terms declared here, without any exception. If a user does not agree, then they should refrain from using this site and its services. The COMPANY reserves the right to modify or update the terms and conditions freely, whenever it sees fit. In such a case you will be informed if via email possible.

Product information

The company strives for the accuracy, truthfulness and sufficiency of the information provided in the website, regarding the company’s identity and website transactions. The company, in good will, is not responsible nor is accountable for entries or inaccuracies made by mistake, and will take immediate action in correcting such information.

Limited Liability

The company, regarding its product transactions, will not be held accountable for monetary compensation for possible harm or loss that occurs from order cancellation, order delay, regardless of the reason. Product availability is not guaranteed (about products presented in this website) but commits to update the relevant data or the potential customer about changes as soon as possible, and from this point onward no further responsibility is held. The website offers this content (e.g. information, names, images, representations), the products and services “as is”. In no case is the company responsible domestically or lawfully for any loss (positive, specific or negative, that for example and not exhaustively, and/or is made for loss of money, data, monetary compensation etc) that possible affect this website’s visitor or a third party, that is related with the working or non-working state of this website, and its ability to offer the products, services and information that is regarding this website’s purpose, or possible not allowed interventions of malicious third parties to products and/or services and/or information that is held on this website.

Personal Data Security

The company, having permission from the user, can send papers or mail, email and announcements. The data held from the users have an exclusive purpose of providing the best possible service, and are not used by third parties. Additionally, the user can update their provided data or limit or cancel some or all of it, using the relevant user account procedures or account form.

Transaction Security

This website does not store sensitive bank data. The transactions that take place, do so in secure websites of the payment providers that the customer chooses. This way all information is encrypted, so to not be read or written or updated while being transferred on the internet. This security responsibility is held by the relevant payment providers.

Product Returns

Our customers hold the right to return the products that they have received, within fourteen (14) calendar days, starting from the delivery day of the total order. The communication for such an action has to be done within two working days from the delivery day of the total order. Please inform the company to approve of such a request. You can contact us by calling 25410-22260 or by emailing After getting approval, you send the products to our address. Products that are tied to hygienic reasons are excluded. The product(s) must have not been used in an outside place and to be accompanied with all their packaging and papers. Three common cases are described below:

Size change: Once we get the order back, we send the requested product(s) and the customer has to pay the cost difference if it applies. The customer has to pay for the shipping costs of sending products back and receiving the new order.

Return of non-faulty products – The customer has a no-questions-asked right to return the order. Once we receive the order and check it, we send you back the charged amount, excluding the shipping costs.

Faulty products: Faulty products are products that have taken damage while being shipped and delivered, or that are faulty by design. Products that wear down or stop working as expected after use are not considered faulty. All products that have an obvious factory defect will be replaced with the same product, or the customer can select a different product. However, the company has the right in controversial complaints to return the products to the manufacturer to determine the validity of the complaint. The customer will be informed for the updates to their complaint.

  • Registered Business Name: Tsava Ioulia
  • Vat Number: 122541760
  • ΔΟΥ: Xanthi
  • Address: Dagkli & Smirnis 3, Xanthi, 67131
  • ΓΕΜΗ: 148164246000

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